We offer a flat rate of $10.00 for all standard shipping within Australia.
SHIPPING & DELIVERY
AUSTRALIA PARCEL POST CHRISTMAS 2023 CUT OFF DATE
Sending to/from Metro
Cut off Date
|Within Australia except NT & WA||18TH DEC 2023|
|WA||15th DEC 2023|
|NT||14th DEC 2023|
|* for online orders received by 11 a.m.|
|* Earlier date is recommended for addresses outside metro areas|
How much is delivery?
We offer a flat rate of $10.00 for all standard shipping within Australia.
How long does delivery take?
Orders are dispatched from our Melbourne warehouse using Australia Post.
Standard shipping orders are dispatched within 1-3 business days (Monday-Friday, except public holidays). Orders will arrive 2-7 business days after dispatch. Due to COVID-19, please allow extra time for delivery arrival.
Please note shipments to remote areas may take an additional 1-3 business days.
Does my Postcode qualify for Same Day Delivery?
** currently suspended **
Not sure if you qualify for free same day delivery for your online order? Check your postcode in our table of eligible postcodes around Victoria, Australia.
Minimum order $80
Orders must be placed before 1:30 P.M. AEST on Monday to Friday to be eligible
FITZROY NORTH/CLIFTON HILL
Where is Store Pick Up?
Bean Alliance Group,
25 Kurnai Ave, VIC 3073
Orders placed by 2:30 p.m. can be picked up by 5 p.m. same business day.
Orders placed after 2:30 p.m. will be ready for collection the next business day.
Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays)
Where is my order?
You can track the progress of your order at www.austpost.com.au/track using the tracking number emailed to you when your order was dispatched.
To guarantee the safe delivery of your parcel, all orders require a signature on delivery.
What is your return policy?
If you received an incorrect or damaged order, please contact our friendly customer service team within 7 business days of receipt for a refund or exchange.
Any refunds will be credited to your original method of payment. Postage costs are non-refundable.
If a customer had ordered the incorrect product, the customer can send the product back to us for an exchange. Once we receive the product in good condition, we will resend the correct product in exchange.
Bean Alliance Roastery
Online customer service
25 Kurnai Ave, Reservoir VIC 3073
Please note for food safety reasons, we do not accept exchanges or refunds for change of mind.
To speak to our Customer Service team, call us on (03) 9474 5555 (9am-5pm AEST weekdays) or email firstname.lastname@example.org.
What is used to pack and ship orders?
Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.
Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit.
My order arrived damaged. What do I do?
We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or email@example.com for a replacement.
Do you ship internationally?
We currently only ship within Australia.
SPROUT PLANT A TREE
A portion of orders over $80 may go towards planting a mangrove tree in Madagascar to offset carbon via The Eden Reforestation project
Why Trees matter
The trees we plant with Eden Reforestation Projects support wildlife diversity, improve coastlines, provided meaningful wages to indigenous population and grow Mangrove trees which are an incredible carbon sink.
Impact of planting Mangrove trees:
Mangroves are unique ecosystems found throughout a wide range in the tropics and occupying the intertidal areas of more than 120 countries. Mangroves, and coastal wetlands in general, are globally important for the many services they provide to humans and the planet. These services include protection against storm surges, sheltering nurseries for fish and other marine life, providing building materials, firewood, and providing critically important services to stabilizing the global climate as an important store of carbon
Mangroves, an incredible carbon sink:
With the rapid increase in greenhouse gas emissions over the last century, the need for enduring carbon sinks has grown. The latest models suggest that to remain within “acceptable” global temperature increase, it is no longer enough to simply reduce emissions, and protect existing forests, but rather that we need to rapidly increase the ability to sequester carbon. Globally, mangrove systems are estimated to hold an astounding 20 petagrams of carbon. For a biome representing less than 5% of the world’s terrestrial area, this makes mangroves one of the most important carbon stocks, even more than many rainforests like the Amazon. Equally, as a relatively fast-growing group of species, mangroves sequester carbon at a very fast rate.
For more information: https://www.edenprojects.org/why-eden
Can the coffee packaging be recycled?
Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.
However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.
What does coffee intensity mean?
The intensity of a coffee is determined by the degree of roasting and the flavour of the specific varietal bean in the blend. Harvest timing and seasonal conditions can also influence the taste of the coffee beans.
How do I store my coffee so it stays fresh?
Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.
We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee.
Can I buy Oxfam fair coffee and drinking chocolate in supermarkets?
Selected Oxfam fair products are sold in selected Coles, Woolworths, IGA and Harris Farm supermarkets around Australia. Please contact your local store to find out if they stock your favourite Oxfam fair product.
Current Global Industry Impacts & Price Increase - March 2023
Over the last couple of years, the coffee market has recently been impacted by a number of environmental factors, including climate change and natural disasters, which have led to a decrease in coffee production and an increase in costs. In addition, global inflation has also contributed to rising costs across the industry.
As a result, it is unavoidable that prices will increase by approx 8% effective 3rd April 2023.
We understand that this may be inconvenient for some of our customers, but we hope you can appreciate that these changes are necessary to maintain the quality and sustainability of our products via our certification credentials with Fairtrade ANZ and Australian Organic.
We remain committed to providing you with the highest quality coffee possible, while also supporting our Fair farmers and suppliers in their efforts to mitigate the impacts of environmental changes on their operations.
What is Oxfam fair?
Oxfam fair is the brand name for the coffee and drinking chocolate products owned by Oxfam Australia, a not for profit organisation.
Bean Alliance Group has been Oxfam fair coffee’s roaster and supply partner since launch in 2010.
With the closure of Oxfam trading operations in 2019, Bean Alliance Group is now also the licensed distributor of the Oxfam fair brand.
Click here to learn more.
What is Fairtrade?
Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.
Click here to learn more about fair and ethical trade.
Are Oxfam fair products Fairtrade certified?
Yes, Oxfam fair coffee and the cocoa in Oxfam fair drinking chocolate is Fairtrade certified.
Are all Oxfam fair products organic?
All Oxfam Fair Coffee is grown using organic farming methods.
We are ACO certified (Australian Certified Organic).
What is Organic farming?
Organic farming is a method of crop production that does not use chemicals or pesticides and instead supports the use of the natural ergo-system including soil organisms, plants and livestock. This can include using animal manure as a natural fertiliser or planting other crops that act as a pest control.
Where is fair coffee sourced from?
We use Fairtrade certified Arabica beans sourced from all around the world.
Click here to learn more about the farmers, their communities, and how each purchase helps tackle poverty.
How does purchasing Oxfam fair help tackle poverty?
Purchasing Oxfam fair supports farmers in developing countries receive a fair wage for their harvest plus an additional Fairtrade premium to help improve their working and living conditions.
In addition, monies raised from sales of Oxfam fair coffee and drinking chocolate flow back to Oxfam Australia to be invested in life-changing programs to further help tackle poverty around the world.
Some examples include climate change education, farming tools and equipment, water and sanitation and humanitarian aid. Click here to learn more about Oxfam’s life-changing programs.
Can I purchase Oxfam fair coffee for my store, café or workplace?
Yes! If you have a registered ABN you can qualify to become a wholesale customer and receive wholesale pricing.
Once an account has been set up, you can choose to order online, by phone or email.
If you would like to apply for a wholesale account on behalf of your organisation, please contact our friendly Customer Sales team on (03) 9474 5555 or email firstname.lastname@example.org.