FAQs

SHIPPING & DELIVERY

Shipping & delivery

How much is delivery?

We offer a flat rate of $10.00 for all standard shipping within Australia.
Express Post is calculated based on weight and location.

How long does delivery take?

Orders are dispatched from our Melbourne warehouse using Australia Post.

Standard shipping orders are dispatched within 1-3 business days (Monday-Friday, except public holidays). Orders will arrive 2-7 business days after dispatch. Due to COVID-19, please allow extra time for delivery arrival.

Please note shipments to remote areas may take an additional 1-3 business days.

Does my Postcode qualify for Same Day Delivery?

** Same day delivery is currently unavailable until further notice. Due to staff shortages we are unable to offer this service at this time. We apologise for any inconvenience (updated June 27, 2022). **

Not sure if you qualify for free same day delivery for your online order? Check your postcode in our table of eligible postcodes around Victoria, Australia.

Minimum order $80

Orders must be placed before 1:30 P.M. AEST on Monday to Friday to be eligible

SUBURB

POSTCODE

BRUNSWICK

3056

BRUNSWICK E

3057

COBURG

3058

FAIRFIELD/ALPHINGTON

3078

NORTHCOTE

3070

FITZROY NORTH/CLIFTON HILL

3068

RESERVOIR

3073

THORNBURY

3071

Where is Store Pick Up?

Bean Alliance Group, 

25 Kurnai Ave, VIC 3073 

Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays) 

Where is my order?

Where is my order?

You can track the progress of your order at www.austpost.com.au/track using the tracking number emailed to you when your order was dispatched.

To guarantee the safe delivery of your parcel, all orders require a signature on delivery. 

What is used to pack and ship orders?

What is used to pack and ship orders?

Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.

Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit. 

My order arrived damaged. What do I do?

My order arrived damaged. What do I do?

We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or oxfamfair@beanalliance.com.au for a replacement.

Will COVID-19 lockdown delay my delivery?

Will COVID-19 lockdown delay my delivery?

Do you ship internationally?

Do you ship internationally?

We currently only ship within Australia.


CARBON OFFSET

Fair. coffee is proud to partner with Carbon Click in climate change action to reduce carbon emission for e-commerce. We are enabling you, the customer to compensate your carbon emissions so you can shop carbon neutral.

Simply purchase $2 Carbon Offset at check out to be part of the solution to offset carbon by funding preservation and forest regeneration projects in Australia and international high impact projects. Your contribution is trackable via a unique link.

 Carbon Click resources the following Australian project:

 For more information: https://www.carbonclick.com/about/

<https://vimeo.com/637711217>


PRODUCT INFORMATION 

Can the coffee packaging be recycled?

Can the coffee packaging be recycled?

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

What does coffee intensity mean?

What does coffee intensity mean?

The intensity of a coffee is determined by the degree of roasting and the flavour of the specific varietal bean in the blend. Harvest timing and seasonal conditions can also influence the taste of the coffee beans.

How do I store my coffee so it stays fresh?

How do I store my coffee so it stays fresh?

Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.

We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee. 

Can I buy Oxfam fair coffee and drinking chocolate in supermarkets?

Can I buy Oxfam fair coffee and drinking chocolate in supermarkets?

Selected Oxfam fair products are sold in selected Coles, Woolworths, IGA and Harris Farm supermarkets around Australia. Please contact your local store to find out if they stock your favourite Oxfam fair product.


GENERAL INFORMATION

#FairFuture: Global Industry Impacts & Price Changes 2022

Since 2016, the team at Fair Coffee has been careful to maintain costs to ensure the price to you has remained stable and we’re very proud of this fact. During the past few months, there has been much discussion in our industry both locally and globally about compounding ‘events’ resulting in a necessity to reconsider both cost and procurement (our end) and published pricing (your end).

Co-ops & suppliers in Brazil, Colombia, Vietnam, and other coffee-producing countries have experienced extreme weather causing a reduced coffee crop yield. Coupled with El Nina, coffee producers are expecting more bad weather compounding in further reduced supply of beans. It is expected the impact will affect crops well into 2023.

Moving forward with Fair Coffee, to recover these increases, we are kindly advising you, our valued fair coffee customer, that product and services price rise will be implemented Friday 21st January 2022, with our site reflecting the newly amended price increase. Thank you for continuing to support Fair Coffee and our farmers whilst we continue to live during these challenging times.

We are extremely grateful for your loyalty which we value so deeply here at Fair Coffee. We continue to pledge our commitment in roasting & delivering you Fairtrade & organic certified Fair Coffee whilst tackling poverty by supporting & empowering our coffee & cocoa farmers.

What is Oxfam fair?

What is Oxfam fair?

Oxfam fair is the brand name for the coffee and drinking chocolate products owned by Oxfam Australia, a not for profit organisation.

Bean Alliance Group has been Oxfam fair coffee’s roaster and supply partner since launch in 2010.

With the closure of Oxfam trading operations in 2019, Bean Alliance Group is now also the licensed distributor of the Oxfam fair brand.

Click here to learn more. 

What is Fairtrade?

What is Fairtrade?

Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.

Click here to learn more about fair and ethical trade. 

Are Oxfam fair products Fairtrade certified?

Are Oxfam fair products Fairtrade certified?

Yes, Oxfam fair coffee and the cocoa in Oxfam fair drinking chocolate is Fairtrade certified.

Are all Oxfam fair products organic?

Are all Oxfam fair products organic?

All Oxfam Fair Coffee is grown using organic farming methods.

We are ACO certified (Australian Certified Organic).

What is Organic farming?

What is Organic farming?

Organic farming is a method of crop production that does not use chemicals or pesticides and instead supports the use of the natural ergo-system including soil organisms, plants and livestock. This can include using animal manure as a natural fertiliser or planting other crops that act as a pest control. 

Where is fair coffee sourced from?

Where is fair coffee sourced from?

We use Fairtrade certified Arabica beans sourced from all around the world.

Click here to learn more about the farmers, their communities, and how each purchase helps tackle poverty.

How does purchasing Oxfam fair help tackle poverty?

How does purchasing Oxfam fair help tackle poverty?

Purchasing Oxfam fair supports farmers in developing countries receive a fair wage for their harvest plus an additional Fairtrade premium to help improve their working and living conditions.

In addition, monies raised from sales of Oxfam fair coffee and drinking chocolate flow back to Oxfam Australia to be invested in life-changing programs to further help tackle poverty around the world.

Some examples include climate change education, farming tools and equipment, water and sanitation and humanitarian aid. Click here to learn more about Oxfam’s life-changing programs.


WHOLESALE ENQUIRIES

Can I purchase Oxfam fair coffee for my store, café or workplace?

Yes! If you have a registered ABN you can qualify to become a wholesale customer and receive wholesale pricing.

Once an account has been set up, you can choose to order online, by phone or email.

If you would like to apply for a wholesale account on behalf of your organisation, please contact our friendly Customer Sales team on (03) 9474 5555 or email oxfamorders@beanalliance.com.au.