FAQs

SHIPPING & DELIVERY

How much is delivery?

We offer a flat rate of $10.00 for all standard shipping within Australia.
Express Post is calculated based on weight and location.
 

How long does delivery take?

Orders are dispatched from our Melbourne warehouse using Australia Post.

Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.

Express Post orders are dispatched within 24 hours (Monday-Friday, except public holidays). Orders will arrive 1-2 business days after dispatch.

Express Post orders placed before 1pm (Monday-Friday, except public holidays) will qualify for Next Business Day Delivery to designated areas.

To find out if your address qualifies for Next Business Day Delivery, visit https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Please note shipments to remote areas may take an additional 1-3 business days.

Where is my order?

You can track the progress of your order at www.austpost.com.au/track using the tracking number emailed to you when your order was dispatched.

To guarantee the safe delivery of your parcel, all orders require a signature on delivery. 

What is used to pack and ship orders?

Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.

Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit. 

My order arrived damaged. What do I do?

We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or oxfamfair@beanalliance.com.au for a replacement.

Do you ship internationally?

We currently only ship within Australia.

 

PRODUCT INFORMATION

Can the coffee packaging be recycled?

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

What does coffee intensity mean?

The intensity of a coffee is determined by the degree of roasting and the flavour of the specific varietal bean in the blend. Harvest timing and seasonal conditions can also influence the taste of the coffee beans.

How do I store my coffee so it stays fresh?

Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.

We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee. 

Can I buy Oxfam fair coffee and drinking chocolate in supermarkets?

Selected Oxfam fair products are sold in selected Coles, Woolworths, IGA and Harris Farm supermarkets around Australia. Please contact your local store to find out if they stock your favourite Oxfam fair product.

 

GENERAL INFORMATION

What is Oxfam fair?

Oxfam fair is the brand name for the coffee and drinking chocolate products owned by Oxfam Australia, a not for profit organisation.

Bean Alliance Group has been Oxfam fair coffee’s roaster and supply partner since launch in 2010.

With the closure of Oxfam trading operations in 2019, Bean Alliance Group is now also the licensed distributor of the Oxfam fair brand.

Click here to learn more.

 

What is Fairtrade?

Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.

Click here to learn more about fair and ethical trade.

 

Are Oxfam fair products Fairtrade certified?

Yes, Oxfam fair coffee and the cocoa in Oxfam fair drinking chocolate is Fairtrade certified.

 

Are all Oxfam fair products organic?

All Oxfam fair coffee and cocoa is grown using organic farming methods.

We are working towards ACO (Australian Certified Organic) certification in the future. 

 

What is Organic farming?

Organic farming is a method of crop production that does not use chemicals or pesticides and instead supports the use of the natural ergo-system including soil organisms, plants and livestock. This can include using animal manure as a natural fertiliser or planting other crops that act as a pest control.

 

Where is fair coffee sourced from?

We use Fairtrade certified Arabica beans sourced from all around the world.

Click here to learn more about the farmers, their communities, and how each purchase helps tackle poverty.

 

How does purchasing Oxfam fair help tackle poverty?

Purchasing Oxfam fair supports farmers in developing countries receive a fair wage for their harvest plus an additional Fairtrade premium to help improve their working and living conditions.

In addition, monies raised from sales of Oxfam fair coffee and drinking chocolate flow back to Oxfam Australia to be invested in life-changing programs to further help tackle poverty around the world.

Some examples include climate change education, farming tools and equipment, water and sanitation and humanitarian aid. Click here to learn more about Oxfam’s life-changing programs.

 

WHOLESALE ENQUIRIES

Can I purchase Oxfam fair coffee for my store, café or workplace?

Yes! If you have a registered ABN you can qualify to become a wholesale customer and receive wholesale pricing.

Once an account has been set up, you can choose to order online, by phone or email.

If you would like to apply for a wholesale account on behalf of your organisation, please contact our friendly Customer Sales team on (03) 9474 5555 or email oxfamorders@beanalliance.com.au.