Orders are dispatched from our Melbourne warehouse using Australia Post.

Standard shipping orders are dispatched within 1-3 business days (Monday-Friday, except public holidays). Orders will arrive 2-7 business days after dispatch. Due to COVID-19, please allow extra time for delivery arrival.

Please note shipments to remote areas may take an additional 1-3 business days.

Bean Alliance Group, 

25 Kurnai Ave, VIC 3073 

Orders placed by 2:30 p.m. can be picked up by 5 p.m. same business day. 

Orders placed after 2:30 p.m. will be ready for collection the next business day. 

Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays) 

You can track the progress of your order at www.austpost.com.au/track using the tracking number emailed to you when your order was dispatched.

To guarantee the safe delivery of your parcel, all orders require a signature on delivery. 

Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.

Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit. 

We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or oxfamfair@beanalliance.com.au for a replacement.

We currently only ship within Australia.

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

The intensity of a coffee is determined by the degree of roasting and the flavour of the specific varietal bean in the blend. Harvest timing and seasonal conditions can also influence the taste of the coffee beans.

Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.

We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee. 

Selected Oxfam fair products are sold in selected Coles, Woolworths, IGA and Harris Farm supermarkets around Australia. Please contact your local store to find out if they stock your favourite Oxfam fair product.

Over the last couple of years, the coffee market has recently been impacted by a number of environmental factors, including climate change and natural disasters, which have led to a decrease in coffee production and an increase in costs. In addition, global inflation has also contributed to rising costs across the industry.

As a result, it is unavoidable that prices will increase by approx 8% effective 3rd April 2023.

We understand that this may be inconvenient for some of our customers, but we hope you can appreciate that these changes are necessary to maintain the quality and sustainability of our products via our certification credentials with Fairtrade ANZ and Australian Organic.

We remain committed to providing you with the highest quality coffee possible, while also supporting our Fair farmers and suppliers in their efforts to mitigate the impacts of environmental changes on their operations.

Oxfam fair is the brand name for the coffee and drinking chocolate products owned by Oxfam Australia, a not for profit organisation.

Bean Alliance Group has been Oxfam fair coffee’s roaster and supply partner since launch in 2010.

With the closure of Oxfam trading operations in 2019, Bean Alliance Group is now also the licensed distributor of the Oxfam fair brand.

Click here to learn more. 

Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.

Click here to learn more about fair and ethical trade. 

Yes, Oxfam fair coffee and the cocoa in Oxfam fair drinking chocolate is Fairtrade certified.

All Oxfam Fair Coffee is grown using organic farming methods.

We are ACO certified (Australian Certified Organic).

Organic farming is a method of crop production that does not use chemicals or pesticides and instead supports the use of the natural ergo-system including soil organisms, plants and livestock. This can include using animal manure as a natural fertiliser or planting other crops that act as a pest control. 

We use Fairtrade certified Arabica beans sourced from all around the world.

Click here to learn more about the farmers, their communities, and how each purchase helps tackle poverty.

Purchasing Oxfam fair supports farmers in developing countries receive a fair wage for their harvest plus an additional Fairtrade premium to help improve their working and living conditions.

In addition, monies raised from sales of Oxfam fair coffee and drinking chocolate flow back to Oxfam Australia to be invested in life-changing programs to further help tackle poverty around the world.

Some examples include climate change education, farming tools and equipment, water and sanitation and humanitarian aid. Click here to learn more about Oxfam’s life-changing programs.