POSTAGE & DELIVERY
DELIVERY WITHIN AUSTRALIA
Who will deliver my order?
Your order will be dispatched by Australia Post.
See details on the Australia Post website:
Orders are dispatched from our Melbourne warehouse using Australia Post.
Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.
Express Post orders are dispatched within 24 hours (Monday-Friday, except public holidays). Orders will arrive 1-2 business days after dispatch.
Express Post orders placed before 1pm (Monday-Friday, except public holidays) will qualify for Next Business Day Delivery to designated areas.
To find out if your address qualifies for Next Business Day Delivery, visit https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Please note shipments to remote areas may take an additional 1-3 business days.
It is your obligation to ensure delivery address details are correct. Additional shipping fees will be charged to re-direct or re-send your order.
XMAS CUT- OFF PARCEL POST METRO DELIVERY DATES 2023
|AUSTRALIA PARCEL POST CHRISTMAS 2023 CUT OFF DATE|
|Sending to/from Metro||Cut off Date|
|Within Australia except NT & WA||18TH DEC 2023|
|WA||15th DEC 2023|
|NT||14th DEC 2023|
|* for online orders received by 11 a.m.|
|* Earlier date is recommended for addresses outside metro areas|
Online shopping & deliveries are already surging, so it’s a fair idea to send your Christmas parcels as early as possible and by the latest cut off dates aligned with Australia Post.
To give your Christmas parcels the best chance of arriving on time, send them as early as possible and by the cut-off dates below.
For those living in WA, QLD, NT and rural areas please consider the possible delays caused by these closure dates as we dispatch from Melbourne. Items lodged after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas, so beat the rush and get in quick!
Last day for pre-Christmas Click and Click and Collect:
Order online by 11a.m. Dec 20th 2023 for collection on Dec 20-22 by 4:30 p.m.
How do I track my order?
Your order confirmation has the Australia Post tracking code.
Your Australia Post tracking code is: 33TBG5005.....
You can track the your order by entering the code on the Australia Post tracking link:
What to do when my order is late?
You can lodge a query by contacting Australia Post.
Contact information for Australia Post is on the link below:
On rare occasions, Australia post may lose your order in transit.
If Australia Post informs you that your order is lost, please contact us.What are the delivery costs?
Standard delivery is a $10.00 flat rate Australia-wide
How does Store Pickup work?
Store Pickup is available from Monday to Friday 8:30 a.m. to 5 p.m. (except Public Holidays)
You will receive email notification when the order is ready for pick up.
Order placed after 2 p.m. will be available to pick up by 9 a.m. the following business day.
Pick up location:
Goods Door 1
Bean Alliance Group
25 Kurnai Ave
ph: (03) 9474 5555
Can I send an order to a friend?
Absolutely! It costs the same to deliver to a friend or family member at a different address within Australia.
Enter their address as the Ship To address and your address as the Billing Address in the Payment section. We will then send the receipt to you and not your friend.
What if my address is unattended at the time of delivery?
If you are not home, the parcel will be taken to your nearest Post Office.