Your satisfaction is of the upmost importance to us.

If you received an incorrect or damaged order, please contact our friendly customer service team within 7 business days of receipt for a refund or exchange.

Any refunds will be credited to your original method of payment. Postage costs are non-refundable. 

Please note for food safety reasons, we do not accept exchanges or refunds for change of mind.

To speak to our Customer Service team, call us on (03) 9474 5555 (9am-5pm AEST weekdays) or email oxfamonline@beanalliance.com.au