Returns and Refunds

Returns and Refunds Policy 

Your satisfaction is important to us which is why we offer FREE returns so that you can shop with confidence.

If you're not happy with your purchase, or an item has arrived damaged, please contact our friendly customer service team within 14 days of receipt and we will arrange an exchange or refund.

All exchanges and refunds require proof of purchase.

Refunds will be credited to your original method of payment.

Telephone: 03 9474 5555

Email: oxfamfair@beanalliance.com.au

Phones are staffed between 9am and 5pm (Eastern Time) weekdays. Please leave a message if calling outside these hours.