Our Privacy Policy

PRIVACY POLICY

Bean Alliance Group is strongly committed to protecting your privacy while interacting with us.

The purpose of this Privacy Statement is to tell you what kind of information we may gather about you when you visit our site or purchase off-line from us, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information.

Collection of Information

The information that Bean Alliance Group collects is personal information used to fulfil orders for our products and services, and to provide information requested from us. We collect personal information that lets us know the specifics of who you are such as your name, postal address, phone number, or email address, when you provide it to us. We also keep information relating to the products and services you order and their value, and any donations given. If you order using a charge-card your credit card number is stored against your order on our computer to fulfil that order for you. All personal information is stored on a secure server, unable to be accessed from the internet.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Use of Personal Information

Bean Alliance Group will only use the personal information you have chosen to provide us for the purpose for which you provided it. Bean Alliance Group will not use it for any other purpose without your consent. If you order any goods or services from us, we will use your name and address to send you offers related to our services. E-mail addresses may be used for contacting you about details of an order or notifying you of new products or sales. E-mail details will not be shared with any other organisation without your permission. You can decide not to receive these communications at any time by contacting us and requesting to be taken off our mailing list or e-mail contact list.

Cookies

Our on-line shop at https://www.faircoffee.com.au uses a technology called 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive to facilitate your shopping experience. The cookies used by us do not collect personal information and we do not combine information collected through cookies with other personal information to tell us who you are, your screen name or e-mail address. Credit card information is never stored in the cookie. Our website uses the following cookies:

Google Analytics

This cookie allows us to see information on user website activities, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our website and strive to give you more of the things that you enjoy reading and watching.

Google Adwords

Using Google Adwords code, we can see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

Doubleclick

We use remarking codes to log when users view specific pages, allowing us to promote targeted advertising in the future. All details on the on-line order form are encrypted before sending to Bean Alliance Group, using SSL technology. When ordering using SSL you will have a message come up about Certificate Authorisation which varies depending on what browser you are using. e2 provides and maintains an SSL certificate to Bean Alliance Group which authenticates the domain https://www.faircoffee.com.au.

Disclosure

There will be occasions where it will be necessary for us to disclose your personal information to third parties. For example, if you purchase products online and use a charge-card, we will need to disclose your personal information to third parties to receive payment and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Bean Alliance Group unless you have authorised us to do so.

No sale of personal information

Under no circumstances will Bean Alliance Group sell or receive payment for licensing or disclosing your personal information.

Access and Correction -Personal Data

If Bean Alliance Group holds your personal information we will where possible provide you with access to the information. We will take reasonable steps to correct the information so that it is accurate, complete and up to date, when informed of any errors in the information.

Complaints About Privacy

If you have any complaints relating to privacy issues on our website, or through our mail order services, please notify us and we will address them. While we accept no liability for any material on websites linked to ours, we will investigate all complaints.

Changes to Bean Alliance Group Privacy Policy

If we decide to change the Bean Alliance Group Privacy Policy, we will post those changes here on our website. A printed copy of this privacy policy is available by contacting us.

Our Mailing Address is:

Bean Alliance Group Pty Ltd, 
25 Kurnai Avenue
Reservoir VIC 3073, Australia

Telephone: 03 9474 5555 
Fax: 03 9474 5556
Email: oxfamfair@beanalliance.com.au

 Phones are staffed between 9am and 5pm (Eastern Time) weekdays. Please leave a message if calling outside these hours.